Virgin Agreement

If you purchase virgin Media services through our website, field staff or telesales, you have the right to revoke your contract within fourteen days from the date of conclusion of your contract, delivery of your equipment or activation of your services, whichever is later (consumer information, cancellation and other rights) Regulations 2013. To exercise this right of withdrawal, you can fill out our online form under, contact us by post at PO Box 11419, Blackrock, Co Dublin or call our customer service team at 1908 within 14 days. Please note that Google devices are as follows if you wish to return them during the cooling-off period: (i) you have the right to open your devices for inspection, but please note that they must not be assembled, installed or used and must be safely repackaged in the original packaging when returned to us; (ii) Virgin Media reserves the right to refuse to return devices if they have been damaged; and iii) If you have chosen to have your Google device/Google devices installed by one of our installers, make sure that you have checked the device(s) and are satisfied with their condition prior to installation. We do not accept returns for installed units. *For more details on the cost of calling our team from a Virgin Media home phone, visit The cost of calls from other networks and mobile phones varies. You should have received two emails. The first email has the subject “Thank you for your order”. It confirms your order and informs you when we expect a delivery*. The delivery date remains the same as long as you sign your agreement before 18:30 on the day of receipt of the emails. The new plan will be a 30-day rollover contract (which either of us can complete for one reason or another with a delay of at least 30 days) and is listed on your next monthly invoice, and you can speak to the team if you have any questions.

We will continue to charge you for these fees in the same manner until you or we terminate the contract, as provided for in clause J. If you do not want your contract to change in this way and terminate the contract at the end of the minimum period, you must inform us at least 30 days in advance (before the expiry of your minimum term). Thank you very much! Your agreement has been signed now and your shiny new device or devices will soon find their way to you. In addition to the consequences for you if you miss payments under this Agreement, Virgin Media may suspend or terminate this Agreement and require you to alleviate all fees due by cancelling in writing a legal declaration of delay required if you: (a) measurements, fees, charges or other amounts due under this Agreement If you have a question about any aspect of your contract, you can contact us by phone. 1908, e-mail or you can also use one of our online contact forms by clicking here Pay As You Go: JAM Packs are valid for 30 days from the date of purchase or until their use if used earlier. Packages are automatically renewed every 30 days if the customer account has sufficient Airtime credit. Your existing package will automatically renew unless you have cancelled it or want to change it. Only 3G. minute data for UK fixed networks (from 01, 02, 03) and UK mobile networks.

Only personal texts in Great Britain (delivery notifications excluded). The UK has provided minutes, texts and data and can be used in the EU at no additional cost, subject to fair dealing restrictions. Sign up online to change packages, top up and get the best out of Virgin Mobile, visit Freestyle is the best way to reach our high-end devices. With Freestyle, you have two contracts that are covered by two direct debits. The first contract is a zero-interest loan agreement of 24, 36 or 48 months, which offers the possibility of spreading your payments over a longer period if you wish; The second is a 30-day contract that covers your airtime (monthly minutes, texts, and data). . .